If the Secure Event Connector (SEC) fails to onboard successfully, you may receive this error:
"SEC on-boarding failed. Remove the SEC and onboard it again"
If you receive this error:
- Remove the Secure Event Connector and its files from the virtual machine container.
- Update your On-Premises Secure Device Connector. Ordinarily, the SDC is updated automatically and you should not have to use this procedure but this procedure is useful in cases of troubleshooting.
- Install the Secure Event Connector on an On-Premise SDC Virtual Machine
Tip! Always use the copy link to copy the bootstrap data when on-boarding an SEC.
Note: If this procedure does not correct the problem, gather the troubleshooting logs and contact your Managed Service Provider or the Cisco Technical Assistance Center.