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Cisco Defense Orchestrator

Onboard an FTD Running Software Version 6.6+ Using a Registration Key

This procedure describes how to onboard a Firepower Threat Defense (FTD) version 6.6+ device using a registration key. This method is the recommended way of onboarding the FTD device to CDO and is beneficial if your FTD is assigned an IP address using DHCP. If that IP address changes for some reason, your FTD remains connected to CDO. Additionally, your FTD can have an address on your local area network, and as long as it can access the outside network, it can be onboarded to CDO using this method.

Warning: If you already have a SecureX or Cisco Threat Response (CTR) account, you will need to merge your CDO account and SecureX/CTR account in order for your devices to be registered with SecureX. Until your accounts are merged, you will not be able to see your device’s events in SecureX or benefit from other SecureX features. We strongly recommend merging your accounts before you create a CDO module in SecureX. Your accounts can be merged through the SecureX portal. See Merge Accounts for instructions.

If you want to onboard an FTD running software version 6.4 or 6.5, see Onboard an FTD Running Software Version 6.4 or 6.5 Using a Registration Key.

Before Onboarding

  • This method of onboarding is currently available for FTD 6.6+ releases and to customers connecting to,, and
  • Make sure your device is managed by Firepower Device Manager (FDM), not Firepower Management Center (FMC). 
  • The device can be using a 90-day evaluation license or it can be smart-licensed. Devices running FTD software version 6.6.0 can be onboarded to CDO using a registration key without unregistering any installed smart licenses. 
  • The device cannot already be registered with Cisco Cloud Services. See "Unregistering an FTD from Cisco Cloud Services" below before onboarding. 
  • Log in to the FTD's, FDM and make sure that there are no pending changes waiting on the device.
  • Make sure DNS is configured properly on your FTD device.
  • Make sure the time services are configured on the FTD device.
  • Make sure the FTD device shows the correct date and time otherwise the onboarding will fail.
  • Review Connect Cisco Defense Orchestrator to the Secure Device Connector.

Unregistering an FTD from Cisco Cloud Services 

If the device you want to onboard is running FTD software version 6.6+ and is already registered with the Cisco cloud, you must unregister the device from Cisco Cloud Services before you onboard it to CDO with a registration key. Use this procedure to check and make sure it is not registered to Cisco Cloud Services: 

  1. Log on to the FTD using FDM.
  2. Click the device icon in the FDM menu.
  3. Expand the System Settings menu until you see Cloud Services and then click Cloud Services.
  4. In the Cloud Services page, click the gear menu and select Unregister Cloud Services.
  5. Read the warning and click Unregister to unregister the device.

Onboarding Procedure

To onboard an FTD using a registration key, follow this procedure: 

  1. Log in to CDO.
  2. In the navigation pane, click Devices & Services and click the blue plus button blue_cross_button.png to Onboard a device.
  3. Click on FTD.

Important: When you attempt to onboard an FTD device, CDO prompts you to read and accept the Firepower Threat Defense End User License Agreement (EULA), which is a one-time activity in your tenant. Once you accept this agreement, CDO doesn't prompt it again in subsequent FTD onboarding. If the EULA agreement changes in the future, you must accept it again when prompted.

  1. On the Onboard FTD Device screen, click Use Registration Key.
  2. In the Device Name area, enter the device name in the Device Name field. This could be the hostname of the device or any other name you choose. 

Important: If you already have a SecureX or Cisco Threat Response (CTR) account, you will need to merge your CDO account and SecureX/CTR account in order for your devices to be registered with SecureX. Your accounts can be merged through the SecureX portal. See Merge Your CDO and SecureX Accounts  for instructions. Until your accounts are merged, you will not be able to see your device’s events in SecureX or benefit from other SecureX features.

  1. Click Next.
  2. In the Database Updates area, the Immediately perform security updates, and enable recurring updates is enabled by default.
    This option immediately triggers a security update as well as automatically schedules the device to check for additional updates every Monday at 2AM. See Update FTD Security Databases and Schedule a Security Database Update for more information.

Note: Disabling this option does not affect any previously scheduled updates you may have configured through FDM.

  1. Click Next.
  2. In the Create Registration Key area, CDO generates a registration key.

Note: If you move away from the onboarding screen after the key is generated and before the device is fully onboarded, you will not be able to return to the onboarding screen; however, CDO creates a placeholder for that device on the Device & Services page. When you select the device's placeholder, you will be able to see the key for that device, on that page. 

  1. Click the Copy icon copy_icon.png to copy the registration key. 

Note: You can skip copying the registration key and click Next to complete the place holder entry for the device and later, register the device. This option is useful when you're attempting to create the device first and register it later, or if you're a Cisco partner installing a Proof of Value (POV) device in a customer network.

On the Devices & Services page, you will see that the device is now in the connectivity state, "Unprovisioned". Copy the registration key appearing under Unprovisioned to Firepower Defense Manager to complete the onboarding process.

  1. Log into the FDM of the FTD you want to onboard to CDO. 
  2. Under System Settings, click Cloud Services.
  3. In the Tenancy area, click Security Account.
  4. In the Region field, select the Cisco cloud region that your tenant is assigned to: 
  • If you log in to, choose US.
  • If you log in to, choose EU.
  • If you log in to, choose APJ.
  1. In the Registration Key field, paste the registration key that you generated in CDO.
  1. Review the information about the Cisco Success Network Enrollment. If you do not want to participate, uncheck the Enroll Cisco Success Network checkbox. 
  2. Click Register and then Accept the Cisco Disclosure. FDM sends the registration request to CDO.
  3. Return to CDO, in the Create Registration Key area, click Next.
  4. In the Smart License area, you can apply a smart license to the FTD device and click Next. For more information, see Applying or Updating a Smart License or you can click Skip to continue the onboarding with a 90-day evaluation license or if the device is already smart-licensed.
  5. Log in again to your FTD by using FDM. 
  6. From the Device page, navigate System Settings > Cloud Services.
  7. In the Cisco Defense Orchestrator tile, click Enable.
  8. Return to CDO, open the Devices & Services page and see that the device status progresses from "Unprovisioned" to "Locating" to "Syncing" to "Synced."

Troubleshooting Device Registration Failure during Onboarding with a Registration Key

Failed to Resolve Cloud Service FQDN

If the device registration fails due to failure in resolving cloud service FQDN, check network connectivity or the DNS configuration and attempt to onboard the device again. 

Failed Because of an Invalid Registration Key

If the device registration fails due to an invalid registration key, which may occur when you paste incorrect registration key in FDM. 

Copy the same registration key from CDO again and attempt to register the device. If the device is already smart licensed, ensure that you remove the smart license before pasting the registration key in FDM.

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