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Cisco Defense Orchestrator

Troubleshoot Insufficient Licenses

If the device connectivity status shows "Insufficient License", do the following:

  • Wait for some time until the device attains the license. Typically it takes some time for Cisco Smart Software Manager to apply a new license to the device.
  • If the device status doesn’t change, refresh the CDO portal by signing out from CDO and signing back to resolve any network communication problems between license server and device.
  • If the portal refresh doesn’t change the device status, perform the following:
  1. Generate a new new registration key from Cisco Smart Software Manager and copy it. You can watch the Generate Smart Licensing video for more information. 
  2. In the CDO navigation bar, click the Devices & Services page.
  3. Select the device with the Insufficient License state.
  4. In the Device Details pane, click Manage Licenses appearing in Insufficient Licenses.
    The Manage Licenses window appears.
  5. In the Activate field, paste the new registration key and click Register Device.

Once the new registration key is applied successfully to the device, its connectivity state turns to Online

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