Bulk Reconnect Devices to Security Cloud Control

Security Cloud Control allows an administrator to attempt to reconnect more than one managed device to Security Cloud Control at the same time. When a device Security Cloud Control manages is marked "unreachable," Security Cloud Control can no longer detect out of band configuration changes or manage the device. There could be many different reasons for the disconnect. Attempting to reconnect the devices is a simple first step in restoring Security Cloud Control's management of the device.

Note

If you are reconnecting devices having new certificates, Security Cloud Control automatically reviews and accepts the new certificates on the devices and continues to reconnect with them. However, if you are reconnecting with only one device, Security Cloud Control prompts you to review and accept the certificate manually to continue to reconnect with it.

Procedure

Step 1

In the left pane, click Security Devices.

Step 2

Click the Devices tab to locate devices.

Step 3

Click the appropriate device type tab.

Use the filter to look for devices whose connectivity status is "unreachable."

Step 4

From the filtered results, select the devices you want to attempt to reconnect.

Step 5

Click Reconnect . Notice that Security Cloud Control only provides command buttons for actions that can be applied to all the selected devices.

Step 6

Look at the notifications tab for the progress of the bulk device reconnect action. If you want more information about how the actions in the bulk device reconnect job succeeded or failed, click the blue Review link and you will be directed to the Monitor Jobs in Security Cloud Control.

Tip	If a reconnect failure was caused because the device's certificate or credentials have changed, you will have to reconnect to those devices individually to add the new credentials and accept the new certificate.