Remove a Secure Device Connector

Warning

This procedure deletes your Secure Device Connector (SDC). It is not reversible. After taking this action, you will not be able to manage the devices connected to that SDC until you install a new SDC and reconnect your devices. Reconnecting your devices may requires you to re-enter the administrator credentials for each device you need to reconnect.

To remove the SDC from your tenant, follow this procedure:

Procedure

Step 1

Remove any devices connected to the SDC you want to delete.

1. See Find all Devices that Connect to Security Cloud Control Using the Same SDC to identify all the devices used by the SDC.
2. In the Inventory page, select all the devices you identified.
3. In the Device Actions pane, click Remove and click OK to confirm your action.

Step 2

In the left pane, click Administration > Secure Connectors.

Step 3

On the Services page with the Secure Connectors tab selected, click the blue plus button and select Secure Device Connector.

Step 4

In the Secure Connectors table, select the SDC you want to remove. Its device count should now be zero.

Step 5

In the Actions pane, click Remove. You receive this warning:

Warning

You are about to delete <sdc_name>. Deleting the SDC is not reversible. Deleting the SDC will require you to create and onboard a new SDC before you can onboard, or re-onboard, your devices.

Because you currently have onboarded devices, removing the SDC will require you to reconnect those devices and provide credentials again after setting up a new SDC.

If you have any questions or concerns, click Cancel and contact Security Cloud Control support.
If you wish to proceed, enter <sdc_name> in the text box below and click OK.

Step 6

In the confirmation dialog box, if you wish to proceed, enter your SDC's name as it is stated in the warning message.

Step 7

Click OK to confirm the SDC removal.