Troubleshooting Login Failures after Migration
Solution If you try to log in to Security Cloud Control and you know you are using the correct username and password and your login is failing, or you try the "forgot password" option and cannot recover a viable password, you may have tried to log in without creating a new Cisco Security Cloud Sign On account. You need to sign up for a new Cisco Security Cloud Sign On Account.
Solution See: Create a New Cisco Security Cloud Sign On Account and Configure Duo Multi-factor Authentication.
Solution You may have created a Cisco Security Cloud Sign On account with a different username than your Security Cloud Control tenant. Contact the Cisco Technical Assistance Center (TAC) to standardize your user information between Security Cloud Control and Cisco Secure Sign-On.
Solution You may be attempting to log in using an old bookmark you saved in your browser. The bookmark could be pointing to https://cdo.onelogin.com.
Solution Log in to https://sign-on.security.cisco.com.
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Solution If you have not yet created a Cisco Secure Sign-On account, create an account.
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Solution If you have created your new secure sign-on account, click the Security Cloud Control tile on the dashboard that corresponds to the region in which your tenant was created:
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Solution Security Cloud Control APJ
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Solution Security Cloud Control Australia
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Solution Security Cloud Control EU
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Solution Security Cloud Control India
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Solution Security Cloud Control US
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Solution Update your bookmark to point to https://sign-on.security.cisco.com.