Troubleshooting Login Failures after Migration

Login to CDO Fails Because of Incorrect Username or Password

Solution If you try to log in to CDO and you know you are using the correct username and password and your login is failing, or you try "forgot password" cannot recover a viable password, you may have tried to login without creating a new Cisco Security Cloud Sign On account, you need to sign up for a new Cisco Security Cloud Sign On Account by following the instructions in Create a New Cisco Security Cloud Sign On Account and Configure Duo Multi-factor Authentication.

Login to the Cisco Security Cloud Sign On Dashboard Succeeds but You Can't Launch CDO

Solution You may have created a Cisco Security Cloud Sign On account with a different username than your CDO tenant. Contact the Cisco Technical Assistance Center (TAC) to standardize your user information between CDO and Cisco Secure Sign-On.

Login Fails Using a Saved Bookmark

Solution You may be attempting to log in using an old bookmark you saved in your browser. The bookmark could be pointing to https://cdo.onelogin.com.

Solution Log in to https://sign-on.security.cisco.com.

  • Solution If you have not yet created a a Cisco Secure Sign-On account, create an account.

  • Solution If you have created your new account, click the CDO tile on the dashboard that corresponds to Cisco Defense Orchestrator(US), Cisco Defense Orchestrator (EU), or Cisco Defense Orchestrator (APJC)

  • Solution Update your bookmark to point to https://sign-on.security.cisco.com.