SEC status is "Inactive" in CDO Secure Connectors page after onboarding
Symptom: The Secure Event Connector status shows "Inactive" in the CDO Secure Connectors page for one of these reasons:
-
Heartbeat failed
-
Connector registration failed
Repair:
-
Heartbeat failed: Request SEC heartbeat and refresh Secure Connector page to see if the status changes to "Active", if not check if the Secure Device Connector registration failed.
-
Connector registration failed: Refer issue Troubleshooting SEC Registration Failure.