Change Request Management
Change request management allows you to associate a change request and its business justification, opened in a third-party ticketing system, with an event in the Change Log. Use change request management to create a change request in CDO, identify it with a unique name, enter a description of the change, and associate the change request with change log events. You can later search the Change Log for the change request name.
Note | You may also see references to Change Request Tracking in CDO. Change Request Tracking and Change Request Management refer to the same functionality. |