Dispute URL category and reputation

This task allows you to challenge URL categorizations or reputation scores when you disagree with the assignments made by Talos Intelligence.

If you disagree with a category or reputation assigned by Talos, you can submit a request for re-evaluation.

Before you begin

You will need your Cisco account credentials.

Follow these steps to dispute URL category and reputation:

Step 1

In the Cloud-Delivered Firewall Management Center web interface, do one of the following:


Location of Dispute Option	Path to Dispute Option
Cloud Services configuration page	a. Navigate to the Integrations > Cloud Services page. b. Select Dispute URL categories and reputations.
Manual URL Lookup page	a. Navigate to the manual URL Lookup page: Events & Logs > + Show more > Advanced > URL Lookup. b. Look up the URL in question. c. To see Dispute at the end of the table row, hover over the relevant entry in the list of results, then click Dispute.
URL Connection Event	a. Navigate to any page under the Events & Logs > + Show more > Connection > Events menu that has a table that includes URLs. b. Right-click an item in the URL Category or URL Reputation column (show hidden columns if needed) and select an option.

The Talos web site opens in a separate browser window.

Step 2

Step 3

Review the information and follow the instructions on the Talos page.

Step 4

On the Talos site, review how submitted disputes are handled. Check what response you can expect, if any.

The dispute process is independent of Secure Firewall products.