Troubleshoot Insufficient Licenses

If the device connectivity status shows "Insufficient License", do the following:

  • Wait for some time until the device attains the license. Typically it takes some time for Cisco Smart Software Manager to apply a new license to the device.

  • If the device status doesn't change, refresh the CDO portal by signing out from CDO and signing back to resolve any network communication glitch between license server and device.

  • If the portal refresh doesn't change the device status, perform the following:

Procedure

Step 1

Generate a new token from Cisco Smart Software Manager and copy it. You can watch the Generate Smart Licensing video for more information.

Step 2

In the CDO navigation bar, click the Inventory page.

Step 3

Click the Devices tab.

Step 4

Click the appropriate device type tab and select the device with the Insufficient License state.

Step 5

In the Device Details pane, click Manage Licenses appearing in Insufficient Licenses. The Manage Licenses window appears.

Step 6

In the Activate field, paste the new token and click Register Device.

Once the token is applied successfully to the device, its connectivity state turns to Online.