Troubleshoot Device Unregistered

The FDM-managed device may have been unregistered from the cloud via Firewall device manager.

Perform the following to register the device again on the cloud:

Procedure

Step 1

On the Inventory page, click the Devices tab.

Step 2

Click the FTD tab and select the device in the "Device Unregistered" state, and see the error message on the right.

Step 3

If the unregistered device was onboarded using the registration key, Cisco Defense Orchestrator prompts you to generate a new registration key as the previously applied key has expired.

  1. Click the Refresh button to generate a new registration key and then click the Copy icon .

  2. Log into the Firewall device manager of the device you want to reregister with CDO.

  3. Under System Settings, click Cloud Services.

  4. In the Cisco Defense Orchestrator area, expand Get Started.

  5. In the Registration Key field, paste the registration key that you generated in CDO.

  6. Click Register and then Accept the Cisco Disclosure. Firewall device manager sends the registration request to CDO.

  7. Refresh the Inventory page in CDO until you see the device's connectivity state changes to "Read Error".

  8. Click Read Configuration for CDO to read the configuration from the device.

Step 4

If the unregistered device was onboarded using the serial number, CDO prompts you to auto-enroll the device from Firewall device manager.

  1. Log into the Firewall device manager of the device you want to reregister with CDO.

  2. Under System Settings, click Cloud Services.

  3. Select the Auto-enroll with Tenancy from Cisco Defense Orchestrator option and click Register.

  4. Refresh the Inventory page in CDO until you see the device's connectivity state changes to "Read Error".

  5. Click Read Configuration for CDO to read the configuration from the device.