Health Monitor Reports for Troubleshooting
In some cases, if you have a problem with your appliance, Support may ask you to supply troubleshooting files to help them diagnose the problem. The system can produce troubleshooting files with information targeted to specific functional areas, as well as advanced troubleshooting files you retrieve in cooperation with Support. You can select any of the options listed in the table below to customize the contents of a troubleshooting file for a specific function.
Note that some options overlap in terms of the data they report, but the troubleshooting files will not contain redundant copies, regardless of what options you select.
|
This option... |
Reports... |
|---|---|
|
Snort Performance and Configuration |
data and configuration settings related to Snort on the appliance |
|
Hardware Performance and Logs |
data and logs related to the performance of the appliance hardware |
|
System Configuration, Policy, and Logs |
configuration settings, data, and logs related to the current system configuration of the appliance |
|
Detection Configuration, Policy, and Logs |
configuration settings, data, and logs related to detection on the appliance |
|
Interface and Network Related Data |
configuration settings, data, and logs related to inline sets and network configuration of the appliance |
|
Discovery, Awareness, VDB Data, and Logs |
configuration settings, data, and logs related to the current discovery and awareness configuration on the appliance |
|
Upgrade Data and Logs |
data and logs related to prior upgrades of the appliance |
|
All Database Data |
all database-related data that is included in a troubleshoot report |
|
All Log Data |
all logs collected by the appliance database |
|
Network Map Information |
current network topology data |