Download Advanced Troubleshooting Files

You can download troubleshooting files.

Before you begin

You must be an Admin, Maintenance, Security Analyst, or Security Analyst (Read Only) user to perform this task.

Procedure

Step 1

View the health monitor for the appliance.

Step 2

Choose System ( system gear icon ) > Health > Monitor, click the device in the left panel, then View System & Troubleshoot Details, and then click Advanced Troubleshooting.

Step 3

In File Download, enter the file name supplied by Support.

Step 4

Click Download.

Step 5

Follow your browser's prompts to download the file.

Note	For managed devices, the system renames the file by prepending the device name to the file name.

Step 6

Follow the directions from Support to send the troubleshooting files to Cisco.