Download advanced troubleshooting files

Download troubleshooting files and share them with Cisco support for advanced troubleshooting assistance when requested.

Before you begin

You must have Admin, Maintenance, Security Analyst, or Security Analyst (Read Only) user roles to perform this task.

Procedure

Step 1

View the health monitor for the appliance.

Step 2

Choose Troubleshooting > Health > Monitor.

Step 3

Click a device in the left pane for which you dowload the troubleshooting files.

Step 4

Click View System & Troubleshoot Details, and then click Advanced Troubleshooting.

Step 5

In File Download field, enter the name of the file to download. Cisco support provides this file name.

Step 6

Click Download.

Step 7

Follow your browser's prompts to download the file.

Note

For managed devices, the system renames the file by prepending the device name to the file name.

Step 8

Follow the directions from Cisco support to send the troubleshooting files to Cisco.