Generate Troubleshooting Files for Specific System Functions

You can generate and download customized troubleshooting files that you can send to Support.

Before you begin

You must be an Admin, Maintenance, Security Analyst, or Security Analyst (Read Only) user to perform this task.

Procedure

Step 1

Choose System (system gear icon) > Health > Monitor, click the device in the left panel, then View System & Troubleshoot Details, and then click Generate Troubleshooting Files.

Note

  • When you generate management center troubleshooting files from the Management Center web interface, the file is stored in the management center. Note that only the latest troubleshooting file will be stored in the management center.

  • When you generate threat defense troubleshooting files from the Management Center web interface, the file is generated in threat defense and copied to the management center. Note that only the latest threat defense troubleshooting file will be stored in the management center.

  • When the troubleshooting files for management center and threat defense are generated from the CLI, all the versions of the troubleshooting files are maintained in management center and threat defense respectively.

Step 2

Choose All Data to generate all possible troubleshooting data, or check individual boxes as described in View Task Messages.

Step 3

Click Generate.

Step 4

View task messages in the Message Center; see View Task Messages.

Step 5

Find the task that corresponds to the troubleshooting files you generated.

Step 6

After the appliance generated the troubleshooting files and the task status changes to Completed, click Click to retrieve generated files.

Step 7

Follow your browser's prompts to download the file. (The troubleshooting files are downloaded in a single .tar.gz file.)

Step 8

Follow the directions from Support to send the troubleshooting files to Cisco.