Troubleshoot external alerts and alert response configuration

Alerts are not being sent from Firewall Management Center

  1. Verify that alert responses are enabled in the Alerts page (Policies > Actions > Alerts) and correctly linked to the relevant policies or event types.

  2. Check that SNMP trap servers, syslog servers, email addresses, or webhook URLs are accurate.

  3. Ensure that you deploy the configuration after making changes.

Connection logs are not sent to the syslog server

  1. Ensure that connection log forwarding to the remote syslog server is enabled by configuring the access control policy to include logging options and selecting the appropriate syslog server. For more information, see Logging Connections with Access Control Rules.

  2. Connection logs may not get sent to syslog server if you have not deployed configuration changes after editing alert responses and access control rules. Save and deploy all the changes to apply the updated settings.