Manage Conversations in Agent Workforce

Use the Conversations page to create new conversations, monitor active investigations, and interact with specialized agents for troubleshooting, remediation, and policy management tasks.

Procedure

 Command or ActionPurpose

Step 1

In the left pane, click Insights & Reports > Agent Workforce > Conversations.

Step 2

Review the list of available conversation threads.

Each conversation displays information such as the thread title, assigned agent, workflow status, creator, and creation date.

Step 3

To locate a specific conversation, use the Search field to search by keywords.

Step 4

To narrow the conversation list, click Filters and filter conversations using one or more criteria.

Step 5

To create a new conversation, click New Conversation.

Step 6

Enter your query in natural language.

Agent Workforce automatically selects the most appropriate agent based on the operational intent of the request.

Step 7

Continue interacting with the assigned agent if additional investigation, troubleshooting, or remediation actions are required.