How to Configure Devices in the Change Management Workflow

When you enable Change Management, users who configure devices need to change their approach slightly. Configuration specialists need to take the following approach when making configuration changes to supported policies and objects.

Procedure

Step 1

Create a ticket.

Step 2

Open the ticket.

Step 3

Make the configuration changes.

Note that the procedures explained in the online help and user guides assume that Change Management is not active, and omit any steps for creating, opening, or submitting tickets.

Step 4

Optionally, preview and validate the ticket to ensure the changes are complete and correct.

Step 5

Submit the ticket. At this point, the approver can either approve or reject the ticket.

  • If the ticket is approved, deploy the changes.

  • If the ticket is rejected, address the issues, and resubmit the ticket.