Managing Tickets
When you enable Change Management, configuration changes for supported policies must be done within the context of a ticket. You open a ticket, make your changes, then submit the ticket for approval.
You can see a list of tickets, and create new ones, either on the Change Management page or through the Ticket quick-access menu. All ticket changes are synchronized in each menu, so you can switch back and forth at your convenience and use whichever method you prefer.
Note | When you open a ticket and make a change to a supported policy, that policy is locked from changes by other users or through other tickets. The policy remains locked until the ticket is approved or discarded. |
Procedure
Step 1 | Do any of the following:
Both pages are organized the same. The Ticket tab lists all tickets, whereas the Review tab lists tickets that have been submitted for approval. The default view shows your tickets only. |
Step 2 | On the Ticket tab, take any of these actions:
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Step 3 | On the Reviews tab, take any of these actions on submitted tickets. The list is empty if there are no submitted tickets. In addition, only users with Review Ticket permissions can see this tab.
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