New Certificate Detected

If you upgrade a device that has a self-signed certificate and a new certificate is generated after the upgrade process, CDO may generate a "New Certificate Detected" message as both a Configuration Status and Connectivity status. You must manually confirm and resolve this issue before you can continue managing it from CDO. Once the certificate is synchronized and the device is in a healthy state, you can manage the device.

Note

When you Bulk Reconnect Devices to CDO more than one managed device to CDO at the same time, CDO automatically reviews and accepts the new certificates on the devices and continues to reconnect with them.

Use the following procedure to resolve a new certificate:

Procedure

Step 1

In the navigation bar, click Inventory.

Step 2

Click the Devices tab.

Step 3

Click the appropriate device type tab.

Step 4

Use the filter to display devices with a New Certificate Detected connectivity or configuration status and select the desired device.

Step 5

In the action pane, click Review Certificate. CDO allows you to download the certificate for review and accept the new certificate.

Step 6

In the Device Sync window, click Accept or in the Reconnecting to Device window, click Continue.

CDO automatically synchronizes the device with the new self-signed certificate. You may have to manually refresh the Inventory page to see the device once it's synched.