Refresh Node Status for a Single Threat Defense High Availability Pair

Whenever active or standby devices in the threat defense high availability pair are rebooted, the management center may not display accurate high availability status for either device. This is because when the device reboots, the high availability status is immediately updated on the device and its corresponding event is sent to the management center. However, the status may not be updated on the management center because the communication between the device and the management center is yet to be established.

Communication failures or weak communication channels between the management center and devices may result in out of sync data. When you switch the active and standby devices in a high availability pair, the change may not be reflected in the management center even after a significant time duration.

In these scenarios, you can refresh the high availability node status to obtain accurate information about the active and standby device in a high availability pair.

Procedure


Step 1

Choose Devices > Device Management.

Step 2

Next to the high availability pair where you want to refresh the node status, click the Refresh HA Node Status.

Step 3

Click Yes to refresh the node status.