Error: Provisional Error

Device Password Has Not Been Changed

If you did not change the default password of the device when configuring the device for remote management and selected the No, this device has been logged into and configured for a manager option when onboarding the device to CDO, the device will generate an UnProvisioned connectivity status in the Inventory page.

Use the following procedure to resolve this issue:

  1. Log into CDO and navigate to the Inventory page.

  2. Locate and select the device with the UnProvisioned connectivity status so it is highlighted.

  3. In the pane located to the right, locate the Change Password window.

  4. Click Change Password and enter a new password for your device. This overwrites the default password.

It may take a few minutes for the device to onboard and fully synchronize to CDO.

Device Password Has Already Been Changed

If you did change the default password of the device when configuring the device for remote management and selected the Is this a new device that has never been logged into or configured before? option when onboarding the device to CDO, CDO generates an UnProvisioned connectivity status in the Invenotry page.

Use the following procedure to resolve this issue:

  1. Log into CDO and navigate to the Inventory page.

  2. Locate and select the device with the UnProvisioned connectivity status so it is highlighted.

  3. In the pane located to the right, locate the Confirm and Proceed window.

  4. Click Confirm and Proceed. This action ignores the password that was provided in the onboarding wizard and reinstates the default password for the device. CDO then continues to onboard the device.

Other Provisional Error Scenarios

Regardless of the default password configuration of the device, it is still possible for a device to result in an UnProvisioned conectivity status during the onboarding process. If you confirm the password selection in the onboarding wizard is accurate for the state of the device, consider the following options to resolve the issue:

  • Select the device so it is highlighted. In the window located on the right pane of the screen, click Retry to force CDO to re-onboard the device with existing provisional parameters.

  • Delete the device from the Inventory page and attempt to re-onboard the device.

  • In the device's device manager UI, navigate to System Settings > Cloud Services. Select the Auto-enroll with Tenancy from Cisco Defense Orchestrator and click Register.

If you are still unable to claim the device, review the device's workflow to see is there is an error message. If there is,Export the Workflow and open a support case to further troubleshoot the issue.