Troubleshooting UPLR

How do I identify a particular Cloud-Delivered Firewall Management Center in the Product Instance list in Cisco Smart Software Manager?

On the Product Instances page in Cisco Smart Software Manager, if you cannot identify the product instance based on a value in one of the columns in the table, you must click the name of each generic product instance of type FP to view the product instance details page. The UUID value on this page uniquely identifies one Cloud-Delivered Firewall Management Center.

In the Cloud-Delivered Firewall Management Center web interface, the UUID for a Cloud-Delivered Firewall Management Center is the Product Instance value displayed on the Administration > Licenses > Smart Licenses > Universal Licenses page.

I have enabled Universal Permanent Licensing, but now I do not see a Smart License page.

This is the expected behavior. When you enable Universal Permanent Licensing, Smart Licensing is disabled. You can use the Universal Permanent License page to perform licensing operations.

If you want to use Smart Licensing, you must return the Universal Permanent License. For more information, refer to Deactivate and Return a Universal Permanent License.

I was interrupted in the middle of the licensing process. How can I pick up where I left off?

If you have generated but not yet downloaded an Authorization code from Cisco Smart Software Manager, you can go to the Product Instance page in Cisco Smart Software Manager, click the product instance, then click Download Reservation Authorization Code.

What do I do in case of a re-image?

Return the Permanent License, add the Return Code in Cisco Smart Software Manager to release the Permanent License, and re-image the Cloud-Delivered Firewall Management Center.

What do I do in case of a Return Materials Authorization (RMA)?

Contact Cisco TAC to release the reserved licenses.