Troubleshooting

How do I identify a particular Firepower Management Center in the Product Instance list in Cisco Smart Software Manager?

On the Product Instances page in Cisco Smart Software Manager, if you cannot identify the product instance based on a value in one of the columns in the table, you must click the name of each generic product instance of type FP to view the product instance details page. The UUID value on this page uniquely identifies one Firepower Management Center.

In the Firepower Management Center web interface, the UUID for a Firepower Management Center is the Product Instance value displayed on the System > Licenses > Universal Licenses page.

I have enabled Universal Permanent Licensing, but now I do not see a Smart License page.

This is the expected behavior. When you enable Universal Permanent Licensing, Smart Licensing is disabled. You can use the Universal Permanent License page to perform licensing operations.

If you want to use Smart Licensing, you must return the Universal Permanent License. For more information, see Deactivate and Return a Universal Permanent License.

I was interrupted in the middle of the licensing process. How can I pick up where I left off?

If you have generated but not yet downloaded an Authorization code from Cisco Smart Software Manager, you can go to the Product Instance page in Cisco Smart Software Manager, click the product instance, then click Download Reservation Authorization Code.

I have disabled Universal Permanent Licensing, but forgot to copy the Return Code. What should I do?

The Return Code is saved in Firepower Management Center. You must re-enable the Universal Permanent License from the shell (see Enable the Permanent Licensing Menu Option.) Then refresh the Firepower Management Center web interface. Your Return Code will be displayed.

What do I do in case of a re-image?

Return the Permanent License, add the Return Code in Cisco Smart Software Manager to release the Permanent License, and re-image the Firepower Management Center box.

What do I do in case of a Return Materials Authorization (RMA)?

Contact Cisco TAC to release the reserved licenses.