Open a Service Now Request
The Cisco+ Secure Connect Choice solution allows you to open a service request ticket to change AnyConnect services, terminate a VPN session in CDO, change CDO or AnyConnect policies, modify users in CDO, and many more.
Procedure
| Step 1 | In the CDO navigation bar, click Secure Connect Choice > Overview. Alternatively, on the top right corner of the screen, you can click ? > Service Request. |
| Step 2 | Click the Service Now link appearing on the information banner of the screen. The CX Managed Services Portal page appears.
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| Step 3 | Click Customer Service Catalog. |
| Step 4 | On the left pane, click CSMRA to view the nine service requests you are allowed to create.
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| Step 5 | Click Order on a tile to request changes on that service. The appropriate form opens for you to complete and submit the request. |
| Step 6 | Complete all the relevant fields on the form and click Order Now. All mandatory fields have to be filled to open a request. A new service request will be opened in Service Now. |
