Open a Service Now Request
The Cisco+ Secure Connect Choice solution allows you to open a service request ticket to change AnyConnect services, terminate a VPN session in CDO, change CDO or AnyConnect policies, modify users in CDO, and many more.
In the CDO navigation bar, click Secure Connect Choice > Overview.
Alternatively, on the top right corner of the screen, you can click ? > Service Request.
Click the Service Now link appearing on the information banner of the screen.
The CX Managed Services Portal page appears.
Click Customer Service Catalog.
On the left pane, click CSMRA to view the nine service requests you are allowed to create.
Click Order on a tile to request changes on that service. The appropriate form opens for you to complete and submit the request.
Complete all the relevant fields on the form and click Order Now. All mandatory fields have to be filled to open a request.
A new service request will be opened in Service Now.