When using the Change Management workflow, you must do all configuration changes within the context of an open ticket. If you do not already have a ticket, you must create a new one.
Procedure
Step 1 | Choose System ( ), or click the Ticket ( ) shortcut menu. |
Step 2 | Click Add Ticket. |
Step 3 | Configure the ticket options:
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Name—The name of the ticket. The name can include letters, numbers, spaces, and the following special characters: #-_!
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Description—An optional description of what you intend to configure using this ticket. For example, if you have a case number related to what you intend to fix using this ticket, that would be useful information in a description.
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Number of Approvers—How many administrators must approve the change for the ticket to be approved and deployable. You can specify 1-5.
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Assign to—Select the user who will own the ticket and be responsible for implementing the changes. Choose self to assign it to yourself.
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Step 4 | Click one of the following: .
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Create—The ticket is added to the list of tickets, but it is not opened. You need to open it before you can work within the context of the ticket.
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Create and Open—The ticket is added to the list of tickets and also opened.
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