Submitting a Ticket

After you have completed the changes needed for a ticket, you can preview and validate the changes. Then, when you are satisfied with the changes, submit the ticket for review and approval.

Changes made within the ticket are not applied until you submit the ticket and the ticket is approved. Until approval happens, all policies modified within a ticket are locked to that ticket and cannot be changed by anyone else.

Procedure

Step 1

Choose System (system gear icon) > Change Management Workflow, or click the Ticket (Ticket icon) shortcut menu.

Step 2

Click Submit for Approval (Submit for Approval icon) or More (more icon) > Submit for Approval for the open ticket.

Step 3

Optionally, enter a comment for your action.

Step 4

Click Submit.