Discard a ticket
Discard a ticket to remove any changes that were made within the ticket when you no longer need to proceed with those changes.
You cannot undo this action and retrieve a ticket with its changes. If you need them, you must create a new ticket and start over.
You cannot discard a ticket after you submit it. However, if the approver rejects the ticket, you can then discard it.
Note | If you have permission to modify tickets, you can discard tickets that belong to another user. This makes it possible to deal with situations where an admin is on vacation or otherwise unavailable to manage an in-process ticket. If you have Review Ticket permission, you can alternatively reassign or take over the ticket rather than discard it. |
Procedure
Step 1 | Choose , or click the Ticket ( |
Step 2 | Click Discard ( |
Step 3 | Optionally, enter a comment for your action. |
Step 4 | Click Discard. |
The ticket is discarded and any changes made within the ticket are removed.