Discarding a Ticket

If you no longer need to make the changes for which you created a ticket, you can discard the ticket. When you discard a ticket, any changes that you made within the ticket are removed.

You cannot undo this action and retrieve a ticket with its changes. If you need them, you must create a new ticket and start over.

You cannot discard a ticket after you submit it. However, if the approver rejects the ticket, you can then discard it.

Note

If you have permission to modify tickets, you can discard tickets that belong to another user. This makes it possible to deal with situations where an admin is on vacation or otherwise unavailable to manage an in-process ticket. If you have Review Ticket permission, you can alternatively reassign or take over the ticket rather than discard it.

Procedure

Step 1

Choose System (system gear icon) > Change Management Workflow, or click the Ticket (Ticket icon) shortcut menu.

Step 2

Click Discard (discard ticket icon) or More (more icon) > Discard for the ticket.

Step 3

Optionally, enter a comment for your action.

Step 4

Click Discard.