Prevent Cisco Support from Viewing your Tenant

Cisco support will associate its users with your tenant to resolve support tickets or proactively fix issues that affect more than one customer. However, if you prefer, you can prevent Cisco support from accessing your tenant by changing your account settings. To do so, slide the button under "Prevent Cisco support from viewing this tenant" to show a green check mark.

To prevent Cisco support from viewing your tenant, follow this procedure:

Procedure

Step 1

From the admin drop-down in the upper right, click Settings.

Step 2

Click the General tab.

Step 3

Click the slider under Prevent Cisco support from viewing this tenant.