Generate troubleshooting files

Generate troubleshooting files to collect diagnostic information for individual devices or all cluster nodes that can be used for technical support and issue resolution.

You can generate and download troubleshooting files for each device and also for all cluster nodes. For a cluster, you can download all files as a single compressed file. You can also include logs for the cluster nodes.

Alternatively, trigger file generation from the Devices > Device Management. From the More (more icon) drop-down list, choose Troubleshoot Files.

Procedure

Step 1

Choose Devices > Device Management.

Step 2

Next to the device or cluster you want to view, click Edit (edit icon).

In a multidomain deployment, if you are not in a leaf domain, the system prompts you to switch.

Step 3

Click Device or Cluster.

Step 4

Generate logs for the device or for all cluster nodes.

  1. In the General area, Troubleshoot section, click Logs.

    Logs
    Logs

  2. You are prompted to choose the logs you want to include. For a cluster, under Device, choose All Devices or an individual node. A cluster also has the Cluster Logs available.

    Generate troubleshoot files
    Generate Troubleshoot Files

  3. Click Generate.

Step 5

To download the generated logs, in the General area, Troubleshoot section, click Download.

Download
Download

The logs are downloaded to your computer.