Incoming Webhooks for a Custom Integration

Before you begin

CDO does not format messages for custom integration. If you opt to integrate a custom service or application, CDO sends a JSON message.

Refer to the service's documentation on how to enable incoming webhooks and generate a webhook URL. Once you have a webhook URL, use the procedure below to enable webhooks:

Procedure

Step 1

Generate and copy the webhook URL from the custom service or application of your choice.

Step 2

Log into CDO.

Step 3

From the navigation bar to the left, click Settings > Notification Settings.

Step 4

Examine and confirm the notifications that are checked are correct. If they are not, we strongly recommend modifiying the notification selection before you connect to a service integration.

Step 5

Scroll to Service Integrations.

Step 6

Click the blue plus button.

Step 7

Enter a Name. This name appears in CDO as a configured service integration. It does not appear in any events forwarded to the configured service.

Step 8

Expand the drop-down menu and select Custom as the Service Type.

Step 9

Paste the webhook URL that you generated from the service.

Step 10

Click OK.