Incoming Webhooks for Webex Teams

Before you begin

CDO notifications appear in a designated workspace or as an automated bot in a private message. For more information on how Webex Teams handles webhooks, see Webex for Developers for more information.

Use the following procedure to allow incoming webhooks for Webex Teams:

Procedure

Step 1

Open the Webex Teams application.

Step 2

In the lower left corner of the window, click the Apps icon. This action opens the Cisco Webex App Hub in new tab in your preferred browser.

Step 3

Use the search bar to find Incoming Webhooks.

Step 4

Select Connect. This action opens an OAuth Authorization to allow the application in a new tab.

Step 5

Select Accept. The tab automatically redirects to the application's configuration page.

Step 6

Configure the following:

  • Webhook name - Provide a name to identify the messages provided by this application.

  • Select a space - Use the drop-down menu to choose a Space. The Space must already exist in Webex team. If a space does not exist, you can create a new space in Webex Teams and refresh the application's configuration page to display the new space.

Step 7

Select Add. The Webex Space you chose will receive a notification that the application is added.

Step 8

Copy the Webhook URL.

Step 9

Log into CDO.

Step 10

From the navigation bar to the left, click Settings > Notification Settings.

Step 11

Examine and confirm the notifications that are checked are correct. If they are not, we strongly recommend modifiying the notification selection before you connect to a service integration.

Step 12

Scroll to Service Integrations.

Step 13

Click the blue plus button.

Step 14

Enter a Name. This name appears in CDO as a configured service integration. It does not appear in any events forwarded to the configured service.

Step 15

Expand the drop-down menu and select Webex as the Service Type.

Step 16

Paste the webhook URL that you generated from the service.

Step 17

Click OK.